Shipping & Returns

Standard Delivery

£4.99

3–5 working days
Royal Mail Tracked 48

How It Works

Orders placed before 2pm Monday–Friday are dispatched the same day. Orders placed after 2pm, or on weekends and bank holidays, are dispatched the next working day. You'll receive a dispatch confirmation email with your Royal Mail tracking number as soon as your order is on its way.

Tracking your order: Use the tracking number in your dispatch email at royalmail.com, or check the Orders section in your order history.

Delivery Times

Service	Cost	Estimated Delivery	Tracked
Standard (UK)	£4.99	3–5 working days	Yes

Working days are Monday to Friday, excluding UK public holidays. Delivery estimates are from the date of dispatch, not the date of order.

What If My Order Doesn't Arrive?

If your order hasn't arrived within the estimated timeframe, please first check your tracking link. If your tracking shows no movement for more than 3 working days, or if it's been more than 10 working days since dispatch, contact us and we'll investigate and resolve this for you as quickly as possible.

Please ensure your delivery address is correct when placing your order. BODY cannot be held responsible for orders delivered to an incorrect address provided at checkout.

Packaging

We're working towards more sustainable packaging. Your BODY order will arrive in a resealable poly mailer — hold onto it, you'll need it if you need to make a return!

Our Returns Policy

We want you to love every piece of BODY activewear. If something isn't right, we offer a 30-day returns window from the date your order is delivered. Returns are straightforward — just follow the steps below.

Return postage cost: Returns are at your own cost. We recommend using a tracked service so you have proof of postage. BODY is not responsible for returns lost in transit.

What We Accept

To be eligible for a return, items must:

Be returned within 30 days of delivery
Be unworn and unwashed
Have all original tags still attached
Be in their original packaging or similar protective packaging
Be free from odours, marks, or signs of wear

What We Don't Accept

The following items cannot be returned:

Items marked as Final Sale or Non-Returnable at time of purchase
Underwear or intimates (for hygiene reasons)
Items that have been worn, washed, or damaged after delivery
Items returned after the 30-day window
Gift cards

Refunds

Once your return is received and inspected, we'll email you to confirm. If approved, your refund will be processed to your original payment method within 5–7 working days. Please allow an additional 2–5 days for your bank to process the funds.

Original delivery charges are non-refundable unless your item was faulty or we made an error with your order.

Refund Type	Processing Time
Original payment method	5–7 working days after receipt
Appears on bank statement	Up to 5 additional days (bank dependent)

Exchanges

We don't currently offer direct exchanges. If you'd like a different size or colour, please return your item for a refund and place a new order. This ensures you get the right item as quickly as possible — stock moves fast!

Faulty or Incorrect Items

If you've received a faulty item or we've sent you the wrong thing, we're really sorry. Please contact us within 14 days of delivery with your order number, a description of the issue, and a photo if possible. We'll arrange a free return and either send a replacement or issue a full refund, including your original delivery charge.

How To Return Your Order

Follow these four simple steps to return your item and get your refund processed as quickly as possible.

Submit Your Return Request Below

Fill in the form below with your order number, the item(s) you want to return, and your reason. You'll receive a confirmation email within 1 working day.

Pack Your Item Securely

Place your item(s) back in the original BODY mailer or similar packaging. Include a note with your order number inside the parcel so we can match it to your return.

Post It Back To Us

Send your return to: BODY Returns, [Your Returns Address Here]. Use a tracked postal service and hold onto your proof of postage until your refund is confirmed.

Receive Your Refund

Once we receive and inspect your return (usually within 2 working days of arrival), we'll email you and process your refund within 5–7 working days.

Returns must be received within 30 days of your original delivery date. Please check our Returns Policy before submitting to ensure your item is eligible.

Return Request Form

Order Number *

Email Address *

Item Name *

Size

Reason for Return *

Preferred Resolution

Additional Notes

Return Request Received ✓

We've sent a confirmation to your email. Please allow 1 working day for us to process your request. Don't forget to keep your proof of postage!

Frequently Asked Questions

You have 30 days from the date your order is delivered to return an item. Please ensure your return is received by us within this window — postmark dates are not accepted.

Yes, return postage is at your own cost unless your item was faulty or we sent you the wrong item. We recommend using a tracked service and keeping your proof of postage until your refund is confirmed. BODY cannot be held responsible for returns lost in transit.

Once we receive your return, we'll inspect it within 2 working days. If approved, the refund is processed within 5–7 working days. It may then take a further 2–5 days to appear on your bank statement depending on your bank.

We don't offer direct exchanges at the moment. To get a different size or colour, simply return your item for a refund and place a new order. This is the fastest way to get the right item, as our stock can sell out quickly.

We're really sorry if this has happened! Please contact us within 14 days of delivery with your order number, a description of the fault, and a photo if possible. We'll arrange a free return label and either replace the item or issue a full refund including original delivery costs.

Most sale items can be returned under the same policy as full-price items. However, items marked as "Final Sale" at the time of purchase are not eligible for return. This will always be clearly stated on the product page before you buy.

Yes! You don't need the exact original BODY mailer. Just pack your item securely in similar protective packaging to prevent damage in transit, and include a note with your order number inside so we can process your return.

First, check around your property (including with neighbours or in a safe place the courier may have left it). If you still can't locate it, contact us with your order number and we'll raise an investigation with Royal Mail. This process can take up to 5 working days, after which we'll offer a replacement or refund.

After we process your refund (5–7 working days post-receipt), it usually takes 2–5 additional business days to appear depending on your bank or card provider. If it's been more than 10 working days since you received your refund confirmation, please contact your bank before reaching out to us.